We offer a no hassle return policy.If you are not satisfied with your order, please email us immediately by clicking on contact so that we can resolve it with you. If you have misused a product- we are not able to offer a refund.
dB Sound is not obligated to return the following list of items.We deal with each customer on a case by case basis regarding returns of the items listed below:
- Any software
- PCI cards
- Headphones and earpieces,unlessdefective, in which case they can be replaced or returned for store credit
- Microphones, unless defective
- Any special order item
- Computer Hardware
- Hard drives
- Over-size or overweight items
dB Sound Store has no obligation to allow refunds on any items that have been tampered with/ physically altered, have signs of wear or use, or are without original packaging.Shipping and insurance costs are not refunded.Returns should be complete with original packaging, including accessories and documentation, such as owner’s manual, warranty card, software, quick guides, etc.Any products returned that are scratched, missing documentation, with damaged or missing packaging, will be subject to a 25% restocking fee. We operate on a case by case basis. Please contact with any questions that you may have.
We are not a rental service.However, excluding special order items, if item is defective, it will be replaced.If a special order item is defective, dB Sound Store will either repair it or have the manufacturer repair it- depending on the damage or defect. Ultimately, we want you- the customer- to be satisfied.Not all shipping costs are guaranteed on defective gear- again, depending on the manufacturer. ** but once purchased, the item may not be returned**.Please contact us within 48 hours of receipt of order if there is damage to the products.
All products, except for those listed above, can be returned for a full refund within 10 days.Beyond 10 days, products can be returned for store credit, minus a 15% restocking fee. The customer is responsible for all return shipping costs.We advice that you insure your package prior to returning it as it is still your property until we have received it back at dB Sound Store.
Use a traceable shipping service and insure your return for the value of your purchase in the event of damage or theft.You are responsible for your purchase until your return arrives at our office.Please keep your tracking information as proof of delivery back to dB Sound Store.
For international returns, the customer must obtain a Return Authorization (RA) number, as well as customs and shipping documents which will be provided by dB Sound Store.Failure to follow these instructions may result in additional duties and taxes, which are customer responsibility.